Privacy notice

We do not sell your information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Zeigler Hoffman Estates I LLC does not sell, rent or trade customer information, and neither does the software it uses. Not to data brokers, not to lead buyers, not to anyone. There is no code in this product that does it, no setting that turns it on, and no money in it for anyone here. Your details are used to put your deal together and for nothing else. Nothing further down this page qualifies the statement above: every outside service listed later is a supplier doing one named job for the dealership, on the dealership’s instructions, and none of them is given your mobile number or your agreement to be texted for any purpose of its own.

Who is who

Zeigler Hoffman Estates I LLC, doing business as Mercedes-Benz of Hoffman Estates is the dealership you are buying from. It decides what it asks you for and why, it owns the record of your purchase, and it is the business this notice is given on behalf of. DocsToDrive DealReady OS is the software the dealership uses to collect your documents, run the signing and file the finished paperwork. The software handles your information on the dealership’s instructions. It does not run a business of its own on your data.

What the software holds about you

• Your name, mobile number, email address and home address, and the verified ZIP+4 for that address.
• The vehicle: VIN, year, make, model, mileage, and the terms written on your paperwork — amount financed, APR, term.
• If you trade a vehicle in: its details, who owns it, and if there is a loan on it, the lender’s name and the payoff figure.
• The documents you send in — driver’s licence, proof of insurance, proof of address, and anything else the deal needs — as image or PDF files.
• The text read off a scanned licence or insurance card, which includes the licence number and date of birth printed on it. We would rather you knew that than found it out later.
• The documents you sign, and, as the electronic signature law requires, the time you signed, the IP address you signed from and the browser you used.
• A record of the texts and emails the store sent you about the deal — which kind, when, and whether it went. Not the message text, and not a copy of your number in a separate list.

What it never holds

• No Social Security number. The software actively refuses to save one: a value shaped like an SSN is rejected before it can be written, on every screen that saves customer or deal information.
• No credit application, credit score or credit bureau file. Credit is run on the dealership’s own lender system, a separate company with its own agreement with you. All this software can keep is a reference number saying a credit case exists — no figures, no identity details.
• No bank account or routing number, and no income figure. A pay stub you upload is a document in the vault, not a number in a database.
• Documents named for credit or an SSN are blocked from the vault outright, so one cannot be filed there by accident.
• Your name is compared against the United States Treasury sanctions lists when it is entered or changed and when your address is verified. The comparison decides nothing on its own, and dealership staff read the result of any possible match. No credit check, fraud score or identity-verification check runs in this software.

Text messages and your mobile number

Texts from the store are about your own deal: a sign-in code, an access code, a link to photograph one document, or a note that something is still missing. The text message terms set out each kind, how often, and how to stop them. Every text is about your own purchase, and there is no list to be added to.

Your mobile number is given to the message carrier for the single purpose of delivering a message to you, and to nobody else. Your agreement to be texted stays with the dealership and the software, and goes no further.

Where your documents are kept

Every document file is encrypted before it leaves the application, and each file is sealed to the one deal and the one document slot it belongs to, so a file lifted out of the library cannot be opened as part of a different deal. The encrypted file is written into a cloud drive library, run by a third-party cloud storage provider and connected to your dealership's account. The deal database holds a pointer to that file, not a second copy of it. Whoever holds the library holds scrambled bytes they cannot read.

Which account that library belongs to depends on how your store was set up — it may be the dealership's own work account, or one run on its behalf by its DocsToDrive provider. If it matters to you, ask the dealership which it is; they can tell you.

Who can see it

Staff at your dealership, and only at your dealership. Each store’s records are walled off from every other store’s, and what a member of staff can open depends on their job — a salesperson does not get the same reach as the finance office. Staff sign in with a password and a second factor. You can open your own deal, and only your own, by signing in.

Suppliers that handle the data, and what they may not do with it

These are the only outside services any of this passes through, and each one only does the job named. Each is a supplier acting on the dealership’s instructions under its own contract. None of them may advertise to you, and none may use what it receives, or pass it to anyone else, for any purpose of its own. Your mobile number goes to one of them, the message carrier, for the sole purpose of delivering a message you asked for.

None of them is paid in data or given permission to use your information for its own purposes. Two details worth stating plainly: the address check and the shipping quote are the only places a piece of your address leaves, and the scan that reads your licence sends the photograph to do it.

None of these suppliers receives your mobile number or your agreement to be texted. The one exception is the message carrier, which receives them only to deliver a message to you.

If you ask for a shipping quote, what leaves is your city, state, ZIP and the VIN, and nothing else — not your name, not your street, not your email, and not your mobile number. How the dealership is paid when a buyer books transport is set out on your own quote page, in plain words, before you book anything. The dealership is not the broker, and it does not book or dispatch the truck.

The software also has places to connect a dealership’s own systems — a CRM, a DMS, the credit desk, an identity-check vendor, the manufacturer’s portal. None of those connections sends anything today. The credit door, for instance, will only ever carry a deal number, because the software is built so a credit application cannot travel through it at all.

Cookies, tracking and advertising

There is none. No analytics, no advertising pixel, no tracking script of any kind loads on this site — not on this page, not on the sign-in pages, not inside the deal. The only cookies are the ones that keep you signed in, they are set by this site alone, and they expire. Nothing here follows you to another website.

If you install the deal on your phone’s home screen and allow notifications, your phone registers with the notification service run by the company that makes your phone or its web browser. They pass the alert along without being able to read it: the contents are encrypted before they leave. Turn notifications off in your phone and that stops.

How long it is kept

Vehicle sale records have to be retained for years under state and federal law, and the schedule is the dealership’s to set with its own counsel, not the software’s. Documents carry a retention date and can be placed on legal hold. The software does not quietly delete a deal jacket on its own.

Erasure is possible and it is real: when the dealership erases a customer, the encrypted files are confirmed gone from the vault before the database rows are dropped, and what survives is a one-way hash recording that an erasure happened.

Your choices

• Stop the texts at any time by replying STOP. Your deal is unaffected.
• Ask to see what the store holds about you, or ask for it to be corrected or erased. Start with your salesperson — the dealership owns the record and decides, within what the law lets it delete.
• Decline to sign electronically and sign on paper in the store instead.
• Depending on where you live you may have further rights under state privacy law. Those are claims against the dealership, so make them to the dealership.

Questions

About your own deal, your documents or your records: ask Zeigler Hoffman Estates I LLC. They hold the record and they can act on it. About the software itself, or about the text messages: support@docstodrive.com, which reaches the team that runs the software for the dealership.

This notice describes how Zeigler Hoffman Estates I LLC and the DealReady OS software handle your information. It is not itself legal advice, and it does not replace the privacy notice the dealership gives you under the federal Gramm-Leach-Bliley Act, which comes from the dealership and its own counsel. Where the two differ about your deal, the dealership’s notice governs.